This privacy policy explains how Cheltenham Prints processes personal data when people use the website, make print enquiries, upload files, or arrange collection or local delivery. It also explains the main purposes for processing, the circumstances in which data may be shared, and the choices available to users.
We may process contact details, order and payment information, uploaded image files, print specifications, consultation notes, and technical data such as device or browser information. Where relevant, we also process correspondence and records of proofing or approval steps connected with a print request.
We receive data from website forms, email, file uploads, and direct communications. We also collect limited information through cookies and similar technologies, and we may generate internal records from consultations, production handling, and delivery arrangements.
Cookies may be session-based or persistent. They are used to keep the site functioning, remember basic preferences, and understand how the website is used so that we can maintain and improve service performance. We do not rely on cookies to make decisions about print content or artistic suitability.
You may manage cookies through your browser settings and, where available, through on-site preference tools. Essential cookies are used to operate the website and cannot usually be disabled without affecting basic functionality. Non-essential cookies should be reviewed in light of your own device settings.
Subject to applicable law, you may ask for access to your personal data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, or objection to certain uses. Where processing is based on consent, you may withdraw it for future processing, but this does not affect prior lawful use.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or activity concerned. We may ask for information needed to verify identity and to locate the relevant records before responding.
Order records, correspondence, and production notes are retained for a period that reflects business, tax, accounting, and dispute-handling needs. Uploaded files are kept only as long as needed to complete the requested service and manage any follow-up, unless a longer period is required by law or agreed for a specific repeat order.
If this policy changes in a material way, we will update the published version and may provide an additional notice where appropriate. Continued use of the website after an update means the revised policy applies from its effective date.
Data Processing Overview
This section outlines the main purposes for processing personal data, the types of external recipients involved, and the legal framework that supports limited data sharing.
Purpose of use
We use personal data to respond to enquiries, review uploaded files for print suitability within the agreed pre-flight scope, prepare quotations, manage test prints and approvals, produce and package orders, arrange collection or local delivery, process payments, maintain records, secure the website, and meet legal or accounting obligations. We may also use limited technical data to diagnose faults and improve site performance.
Third-party sharing
We may share data with payment processors, delivery or collection support providers, website and IT service providers, and professional advisers who assist with administration, security, or accounting. These parties act under instructions or contractual obligations appropriate to their role and should not use the data for unrelated purposes.
Legal basis
Personal data may be shared with public authorities, courts, or other parties where disclosure is required by law, necessary to establish or defend legal claims, or needed to comply with a valid request. We may also disclose information to prevent fraud, misuse, or security incidents where permitted.
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
